Refund policy

RETURN & REFUND POLICY

We stand behind every piece we drop. If something's genuinely wrong with your order, we'll work with you to make it right — no runaround.

When We’ve Got You Covered

We can assist if:

  • You received the wrong item

  • Your order arrived damaged (the damage was there when you opened the package)

  • Your item has a manufacturing or printing defect

Please contact us within 30 days of delivery so we can review the issue.

What We Don’t Accept

Because our products are made to order, we do not accept returns or exchanges for:

  • Choosing the wrong size

  • Choosing the wrong colour

  • Change of mind

  • Buyer’s remorse

  • Ordering multiple sizes with the intention of returning the ones that don't fit

  • Tears, holes, stains or other damage that happens after delivery
  • Normal wear and tear, or damage from washing or drying that doesn’t follow the care instructions

Please check the product photos, size guide, colour options and product details carefully before placing your order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@fareastchaos.com within 30 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the problem, including a close-up

  • A photo of the item’s inside label next to a note with your order number written on it

  • A photo of the shipping package and its label

Claims without these photos may take longer to review or may not be approved. Claims are reviewed together with our print partner, and we may decline a claim if the photos don’t show a manufacturing, printing or shipping issue.

We'll review the issue and, where applicable, arrange an appropriate resolution such as a replacement or refund.

In most cases you won’t need to send anything back. We may ask you to return the item for inspection before a replacement or refund is issued. If we do, we’ll send you instructions.

Claim Limits

Each order is eligible for one replacement or refund claim.
If an account has a history of repeated claims, we may ask for the items to be returned for inspection and may decline further claims.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

We are unable to guarantee a refund or replacement when an order cannot be delivered because an incorrect or incomplete shipping address was provided at checkout.

Refunds

If a refund is approved, it will be issued to the original payment method used for the order.

Processing times may vary depending on your payment provider or financial institution.

How to Reach Us

For any return or refund enquiry, email support@fareastchaos.com with your order number and a brief description of the issue.

We'll take it from there.

Far East Chaos reserves the right to update this policy from time to time. The policy applicable to your order is the policy published at the time of purchase.

Pro tip: Follow the care instructions that came with your order. Your gear will thank you.